Privacy Policy
Effective Date: 31/08/2024
Who are we
KIROMUM MOTORS LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.kiromum.com and www.kiromum.co.ke
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with certain features of our Website, such as the ecommerce platform, blog and features pages, financing application pages, or testimonial submissions, we may collect personal information, including but not limited to:
- Name (First name, Surname, Second name)
- Location and biometrics data (may be collected through permissions granted to mobile app)
- Contact information (email address, phone number, physical address, postal address)
- Personal details (ID numbers, KRA PIN number, Gender, Age, birth date)
- Education data and data relevant to surveys we conduct
- Payment details (shipping address, billing address, card holder name and number, bank account, order details, payment authorization codes, Payment gateway, Tax PIN,)
- Vehicle or motorbike data such as registration details and model
- When you use our website, third parties may be placing and reading cookies on your browsers, or using web beacons to collect information as a result of ad serving on our website. We use Google Ads to display personalized ads. Google uses cookies to serve ads on our website and uses cookies to collect data to tailor the ads you see. You can read more about How Google uses this information
- Generated Data (logs, transaction records)
- Client verification data for purposes of KYC (Know your customer) as required by law (this includes ID number, Tax PIN, home town, occupation, source of funds)
- Vehicle or motorbike preferences (specific model of bike, primary use of motorbike or spare parts, features and specifications, budget and finance preferences, location-based preferences,)
- Details collected by cookies about usage of our website. We use cookies and similar technology to enhance your browsing experience and analyze our website traffic
- Data that is provided through contact forms, registration forms and other forms you may interact with on our website or in the process of communicating to us through our website, information provided voluntarily as testimony)
- Information provided during onboarding for financing options
b. Non-Personal Information
We also collect non-identifiable information, such as:
- Browser type and version
- Device type
- IP address
- Pages viewed and time spent on the Website
- Referring website URLs
c. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on our Website. Cookies help us understand your preferences and provide personalized content as well as improve our website functionalities. You can manage cookie preferences through your browser settings.
We also collect data about you using mobile apps. You will be notified about the permissions our apps seek such as Camera, location and contacts. You can allow or deny permission to the apps. Data collected through the mobile apps is used to improve their functionalities.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment
2. How we collect information
- When you visit our website or social media pages
- When you contact us by email or when you fill in a contact form on our website
- When you use our mobile applications
- When you interact with our customer support service
- Through third party tools used to monitor our website activity or to help us analyze personal data or for KYC purposes.
- When you provide information in the process of expressing interest in our products via tools that facilitate collection of such data (such as forms on our pages)
- When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string
3. How We Use Your Information
We use the collected information for the following purposes:
- To evaluate and improve our service to you
- To personalize user experiences and improve our Website as well as customize the content delivered
- To fulfill our end of any contractual obligations with you as a new visitor, regular visitor, potential client or existing client.
- To comply with legal requirements
- To protect our legal rights or defend against legal claims
- To process and fulfill orders on the ecommerce platform
- To reach out to you when there is need to pass public information that you may use for your benefit
- To provide financing options for motorbikes
- For invoicing purposes
- To respond to inquiries and provide customer support
- To send marketing communication (if you have opted in) and to also send you information about our products and services that may be of interest to you
- To analyze Website traffic and trends
- To display relevant Google Ads on the blog section
- When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection
- An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
Service Providers: To facilitate payment processing, delivery, or customer support services.
Legal Authorities: If required by law. When this is the case, the government authority seeking the information will do so through a court of law and present a court order to that effect.
We may also share the information when required by law to protect our rights and interests.
Law enforcement: When such information is linked or tied to a violation of law or is linked to fraud or money laundering
Advertisers: Only aggregated, non-identifiable data may be shared for ad targeting.
Financing Partners; although not directly, we may extract your Personal information which we then process and share with a financier after seeking your approval and consent. The information so shared is normally transferred to written forms and you must read and append your signature before it is shared. The consent so sought will follow your interest in seeing through the financing process.
Partners and employees: We may share basic information about your product interests with our suppliers, technicians and employees.
Third parties: Those who provide services and products to us such as insurers, those who work for us as professional advisors, or those who conduct surveys on our behalf
Visitor comments may be checked through an automated spam detection service.
International Data Transfer
We may transfer your Personal Data to other countries outside Kenya. Data collected from users outside Kenya may also be transferred to other countries outside the user’s country of residence. When we do so be assured that your data will be protected and executed in accordance with this privacy policy and all applicable data protection laws
5. Your Rights
You have the following rights concerning your personal information:
Access: Request a copy of the information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data (subject to legal and contractual obligations).
Objection: Object to the processing of your data for marketing purposes.
Data Portability: Request transfer of your data to another service provider.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To exercise these rights, please contact us at info@kiromum.com.
6. Security of Your Information
We commit to implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, transmission or alteration. However, no method of transmission over the Internet is completely secure. We encourage you to take precautions to protect your personal data. We will in our part ensure that third parties with whom we share your information take all the appropriate measures to protect your data from misuse.
7. Third-Party Links and Data sharing
Our Website may contain links to third-party websites or services, including Google Ads. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We do not endorse third party products by providing links to their websites. When you click on third party links you have entered an external website and you shall consequently be subject to their privacy policy and terms of use.
Data collected through Google analytics may be retained but it is not shared with third parties except when required by law.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
8. Children’s Privacy
Our Website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your information.
10. Illegal content
User generated content is regulated to guard against illegal content such as dangerous or derogatory content, hate speech, sexually explicit content, promotion of fire arms, child abuse, animal abuse and all content declared illegal by law. All user generated content like that which appears in comment sections must adhere to our privacy policy and terms of use
11. Governing Law and Compliance with Third party policies
The Kenyan law governs the operation of this privacy policy. Your data will be processed within Kenya which is the country where Kiromum Motors Ltd operates.
This Privacy Policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Kenya Data Protection Act, 2019.
We also comply with Google’s policies to ensure your privacy is safeguarded
12. How long do we keep your personal data
We may keep your personal data for as long as it may take to fulfill the purposes outlined in this privacy policy including legal reasons.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@kiromum.com
Phone: +254110089925
Postal Address: P.O Box 795-60200, Meru Kenya
This privacy policy was last updated on 25th January 2025